If you decide to return a product because you do not like it or it is the wrong size, items must be returned within 14 days of sale. Please email us at firstname.lastname@example.org for return address and notification of return. Used products cannot be returned for hygiene reasons. Returned products must be returned in their original state, without damage and with original packaging. Return shipping will be paid by the customer.
If your product is faulty, please contact us via email email@example.com with a copy of your proof of purchase (within 3 months). Please include a photo of your faulty product with an explanation.
* Due to the current world situation we are unable to guarantee your shipment will arrive in the standard time. We will contact you via email if we have been notified of any extended unexpected delays to your order.
We ship all of orders via Australia Post. We have four options for delivery.
Your order will be dispatched within two business days via Australia Post. Once products have been shipped, they become the property and responsibility of the purchaser. Items with Free Shipping do not come with tracking and purchaser does so at their own risk.
If a product with tracking arrives damaged or is misplaced, we will do our best to work with you to amend this. It is the purchaser’s responsibility to liaise with us within 3 business days of receiving their delivery. Replacements will be at our discretion once assessments have been made.
Please enter your shipping address correctly because once it has been received and dispatched we may not be able to alter the address. The customer will be charged the standard applicable postage rate to resend. Please contact us as soon as possible so we can aim to amend your address.
International Shipping: Customs charges can be potentially applicable based on your country. It is the customer's responsibility to find this out and cover the associated costs. Customs charges are not covered in our Shipping Fees. All prices on our website are in AUD.